My.GreenThumb - Customer Portal

We are pleased to have recently launched My GreenThumb, our Online Customer Portal. A one-stop solution for managing all your lawn care needs.

My GreenThumb is a secure online platform that provides our customers with access to personalised lawn information, services, and resources, The platform is designed to enhance our customer’s experience by offering a centralised hub where they  can manage their accounts, access relevant information, and interact with us.

By offering a self-service option, customers can access important information where or whenever they choose, without contacting customer support, reducing wait times and increasing efficiency and convenience.

My.GreenThumb shows tailored information, such as upcoming treatment information, treatment history, invoice details, lawn recommendations, and support resources. This level of customisation helps our customers find what they need quickly and efficiently.

At GreenThumb, we understand the importance of providing a seamless customer experience. Our customer portal offers all these benefits and more, ensuring our customers have easy access to the information and support they need. Sign up for our services today and experience the convenience of My GreenThumb.

What’s included on My.GreenThumb?

My.greenthumb provides a seamless and convenient way for customers to manage  payments online. They can view and pay invoices instantly, ensuring their account is always up to date. This feature allows for quick, secure transactions from any device, any time of the day (or night!).

Customers can also view upcoming lawn treatments at any time, easily keeping track of upcoming dates and services. There is also an ability for customers to let us know if a scheduled treatment date isn’t convenient, and submit a request for an alternative date*.

Customers will have access to bespoke recommendations made by an expert GreenThumb Lawn Operative during a visit. These will be presented under a specific ‘recommendations’ page in the My GreenThumb portal, where they can choose to accept the additional treatment and associated benefits.

What does the future hold for My.GreenThumb ?

Exciting news awaits! We are thrilled to announce a new, upcoming loyalty program, meticulously crafted to celebrate and reward our loyal GreenThumb customers. This innovative program is designed to enhance customer experience with exclusive rewards and benefits.

Whether you're new to our services or a returning customer, our loyalty program is our way of expressing gratitude for your trust and loyalty. Stay tuned for further details on how you can elevate your experience with us and unlock a world of rewards.

 To watch a short video on My.GreenThumb please click here. 

*Rescheduled dates cannot always be honoured and requests will be managed on a case by case basis by your branch.